Product or service

Hospitality English

Are you the first point of contact for university staff or students? Are you increasingly required to speak English in your job? Would you like to do so in a confident and customer-focused manner? Then our Hospitality English course is just the thing for you!

Target groups

This course is intended for the following Wageningen University & Research* staff:

  • Front desk & reception staff, Outpatient department staff and Secretarial staff
  • Porters and security staff
  • Catering staff

*The course can be tailored to specific departmental requirements and job functions at Wageningen University & Research and other companies.

Course level

Hospitality English: on the way to B2 (CEFR)

Course content

The course consists of several modules. Each participant will take the standard modules covering the basics of communicating in English. In consultation with the teacher, you also will choose several job position-specific modules to complete the course programme. All modules focus on the verbal skills you need in your daily work practice. However, during the course you will also spend time on reading skills using department-specific material when possible.

Standard modules (for all participants)

  • Polite greetings, small talk
  • Giving general instructions
  • Checking & clarifying information
  • Generally polite & helpful phrases

Job position-specific modules

Front desk & reception and secretarial staff

  • Instructions on how to use the printer, coffee & snack machines
  • How to pay for parking/where to park
  • How to give directions around the campus
  • How to make, confirm and check room/equipment reservations
  • How to take and check details: names, addresses, numbers, email addresses etc. (both face-to-face & online)
  • How to assiste in an emergency

Porters and security staff

  • How & where to park cars, bikes, bring delivery trucks etc.
  • How to check details of reservations of room/equipment reservations
  • How to take details/handle complaints of faulty equipment etc.
  • How to assiste in an emergency
  • How to handle thefts (take details/reassurance etc)
  • How to confirm identities

Catering staff

  • How to take reservations & confirm numbers
  • How to check requirements for an event
  • How to offer further services
  • How to handle complaints/deal with expectations of resources available
  • How to discuss special requirements, including knowledge of dietary requirements & allergies
  • How to provide assistance during events

Thanks to the different available modules, the course can easily be tailored to suit specific departmental requirements and job functions in and outside Wageningen UR.

Planning

The course meets each week for 12 weeks. Each class is 1.5 hours.  You will be expected to spend 2 to 4 hours on homework each week.

Course material

Course material will be posted on Blackboard. Students need to have access to a computer and the internet to download the material. For some modules, additional handouts will be given in class.   

Dates and times

This course is offered in February and September each year.

Startdate Enddate Day Time
12 September 12 December Tuesday 10.30 - 12.00 hrs.

Certification 

If you are taking the course as part of the Wageningen University & Research Language Policy, your skills will be tested in the final class. If you pass this test, you will receive a Wageningen in’to Languages certificate. If you do not pass the test, you will be awarded a Certificate of Attendance, providing you have attended enough classes.

Fees

  • Employee fee: € 418
  • Regular fee: € 465

Prior to registration: placement test

New course participants are obliged to take the free Oxford Online Placement Test (OOPT) to ensure that they are placed in the right course. Hospitality English requires an OOPT score of at least 40. Please note: registration cannot be confirmed without a placement test result.

Arrange an OOPT appointment through our online calendar.

Please note that it is not possible to cancel your appointment online. If you cannot attend your appointment, please contact us:

T: +31 (0)317 48 25 52
E: into@wur.nl

Enquiries

If you are not sure whether a course fits your level or matches the study goals you have set for yourself, please do not hesitate to contact our Service Centre.

T: +31 (0)317 48 25 52
E: into@wur.nl