Test - WBVR - Klanttevredenheid Diagnostiek september 2022 Have you been in contact with WBVR (phone/e-mail) in the past year?* No Yes Have you been in contact by phone?* No Yes What is the availability by phone at WBVR? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 How are you being served on the phone? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 How do you rate customer service on the phone? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 How do you rate the quality of information provided by phone? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 If you have any suggestions or comments regarding the phone contact, please let us know. Have you been in contact by e-mail?* No Yes How do you rate the response time on your e-mail? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 How do you rate the customer service in the e-mail? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 How do you rate the quality of information provison by e-mail? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 If you have any suggestions or comments regarding the e-mail contact, please let us know. Diagnostics on website WBVR Have you visited our website in the past year in search of information on sample testing (eg in the context of export / screening /KI worthiness)?* No Yes Did you look for ‘Rates’?* No Yes Are the rates easy accessible? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 Did you look for ‘information about research’?* No Yes Is the information about research easy accessible? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 How do you rate the quality of the information about research? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 Did you look for ‘Order forms’?* No Yes Are the order forms easy accessible? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 Are the order forms clear? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 Did you look for ‘Acceptance policy’?* No Yes Is the acceptance policy easy accessible? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 Is the acceptancy policy clear? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 Did you look for contact information? (10 = excellent / 1 = bad)* No Yes Is the contact information easy accessible? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 Did you use MyBVR in the last year?* No Yes How do you rate the information on MyBVR? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 How do you rate the usability of MyBVR? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 If you have any suggestions or comments regarding the website, please let us know. Submitting materials Have you submitted material for research in the past year?* No Yes How many samples do you send in on an annual basis (estimated)?* 1 – 50 samples 50 – 500 samples 500 – 1000 samples more than 1000 samples How often do you send in samples, estimated on an annual basis?* Daily Weekly Monthly Just a couple of times a year Of which animal species do you mostly send in samples? (multiple answers possible)* Dog Bovine Cat Pig Poultry / birds Fish Horse Other After completion of all requested examinations per order form, WBVR reports all test results to the client. Some studies are already being reported in the meantime. How do you rate the lead-time of the research? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 Does the test result include all the relevant information? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 Is the test result sufficiently clear? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 Does the test result meet the expectations? (10 = excellent / 1 = bad)* 10 9 8 7 6 5 4 3 2 1 If you have any suggestions or comments regarding the test results, please let us know. WBVR wants to provide our customers with the best service possible. Therefore, we would like to know from you what we can improve to serve you better. Privacy* I agree with the use of my personal data for the purpose detailed above. The privacy statement of WUR applies to this use of your personal data. Read the privacy statement Twitter Whatsapp Linkedin Email
