This page is a description of the past sessions organised by the Education Experience team. The results on this page are brief summaries of past sessions. Are you interested in a more extensive results overview of a session? Send us an email at firstname.lastname@example.org. Want to get updated on our new results? Subscribe to our newsletter by clicking on the contact form and receive new results a few times a year!
Students (Campus & Support)
In this Customer Journey Mapping session, the key moments in following a course were examined. Students identified the orientation before choosing a course, the registration for the course and the self-study week as key moments. Overall, students indicated that they would like more information on the course before it started and more clarity throughout the course. Specifically, including course information on relevance, possible overlap and opinions of students that followed the course would support students in making an informed decision on which courses to follow.
Throughout the course, students can be supported by offering simple online systems, personal course schedules, and clarity on which facilities are available during the course. The Osiris team, the Brightspace team and the myWURtoday team used the outcomes of this session.