FAQ EURL Residues Web Shop

How do I order reference materials?

Preferably visit our web application.

Note: To visit our web application, you need to register. Go to the 'registration form'.  After registration, you will receive a username and password by email to access our web application. Please ensure your email address is correct.

What is the price of reference materials?

The cost of a standard depends on the number of ampoules ordered. If a single ampoule is ordered, the cost is € 60. For orders over € 100, there is a 10% discount on the total order.

Does the price of reference materials include all costs?

The price includes all taxes and shipment by post. For courier service there is a charge of € 30.

  • Please note that payments exclude costs the bank may charge you for the transfer. Bank charges should be paid by the client. When you make an international bank transfer you can choose who pays the transfer charges. BEN, SHA, OUR are the codes used for these transfers.
  • The OUR instruction means you pay all transfer charges. We receive the full payment. We require all international transfers to us to be made with OUR instruction.

Can my order be sent by courier?

We can arrange for courier delivery.

The charge for the courier service is € 30. On your order this is preselected.You have to deselect this on your order if you do not wish to use the courier service.

Note: Worldwide shipments will always be sent by courier, so please do not deselect this option. For some European countries, the courier service is strongly recommended! Not using courier service is at your own risk.

What is the cost of courier delivery?

The additional cost of shipment is a fixed amount of € 30.

Can I pay by credit card?

No, payment by credit card is not possible. Please make payment by international bank transfer. NOTE: Be sure to pay the bankcosts.

When do I receive the invoice?

After your order has been received, the invoice will be sent by email.

Attention: You have to pay the invoice first. Please quote the order number on the invoice.

Can you provide bank details for transfer of payment?

You will find the bank details and all other information for payment on the invoice which will be sent by email, together with the order recipient (the order recipient is your invoice).

Can you send me the datasheets for the standards I purchased?

We do not send datasheets in hard copy. Most of the datasheets are available as download on our EURL web shop. Enter your password; click on 'Reference Standards' and then 'Order' to visit our Web application.

How can I obtain a password?

You will obtain a password when you register. You will need to register in order to enter the protected areas of the site and also when you order standards and other products.

Do I have to register each time?

You only have to register once.

I work for a commercial firm. Can I purchase standards from your laboratory?

Our standards are not supplied to commercial laboratories.

The bank of reference standards from our EURL is only available for quality control and quality assurance for government laboratories working in the field of residue analysis.
We are not a commercial laboratory, but government. The standards we deliver are normally used for " official control purposes" only, and therefore only available EURL (European Union) related labs (or national government labs).

We do not allow reselling of the materials. So, every laboratory who wants to obtain these materials has to register separately on our website and order the materials themselves.

Are Material Safety Data Sheets (MSDS) provided for the reference standards?

There are no MSDS, but our standards are safe and not of animal origin. All information on a standard is available via our web shop. Enter the password; click on 'Reference.Standards' and then Order to visit our Web application. 

What is the maximum amount I can order?

No more than three ampoules of the same standard can be placed on an order.

How do I reconstitute freeze-dried reference standards

In the webshop you can download the protocol which describes the reconstitution of the analyte and how to handle the ampoules (product no. 0999).