I am not logged in to My Library
This will be shown in the upper right corner of the screen. Solution: log in to My Library.
I am logged in to My Library, but I’m considered a guest user
This may happen if you have closed your browser and opened it again, or if you have opened a new instance of your browser.
Solution: refresh the webpage by clicking on the function key F5.
I am logged in, but still no access
If, after having done this, you still have trouble accessing a licensed recource, please contact the Servicedesk.