User survey results and actions

Published on
March 18, 2014

Users are, in general, satisfied with the library's service, but do not experience the revamped website as user friendly.

In November 2013, Wageningen UR Library held its fifth survey among a random sample of students, PhD candidates and employees of Wageningen UR. For the survey, the Library used LibQUAL+®, an internationally used tool for user surveys as well as for national and international benchmarking.

The results show that our users are satisfied with the service and the attitude of library employees as well as with the library as a study and work area. However, users are less satisfied with the access to and the findability of electronic sources. That said, the current evaluation for this area is still slightly higher than it was in previous surveys.

The following are the most important conclusions from this user survey:

  • users are, in general, satisfied with the library's service and the library's contribution to their information literacy, even though the 2013 evaluation is slightly less positive than the 2008 survey.
  • users do not experience the revamped website as user friendly and have problems with the log in function when they are logging in off campus.
  • users find that the Library does not have enough study areas, areas for group work and quiet work areas.

Because of the survey results and other issues, Wageningen UR Library is constantly working to improve its service. As of this writing, the log in function for off campus access has been improved, and as from the new academic year, the Library will offer more study places, including areas for group work.

Read more information on the user survey in the news item 'User survey in November 2013'