Product of dienst

General Terms and Conditions for group courses and assessments Wageningen in’to Languages

Section 1 – General provisions

Article 1 – Scope

These general terms and conditions apply to all group courses and assessments with open enrolment and, thereby, expressly do not apply to customised language and communication training programmes, or to courses offered in collaboration with Wageningen Graduate Schools.

Article 2 – Definitions

In these general terms and conditions, the following words and phrases shall bear the following meanings:

1.    Offer: group courses with open registration and assessment;

2.    Agreement: registration via the online registration form on the Wageningen in’to Languages website;

3.    Remote agreement: an agreement that stipulates that one or more remote communication techniques are used, such as electronic communication;

4.    Course participant: a natural person who is not acting in a professional context or on behalf of a business and who purchases an educational service from Wageningen in’to Languages, taking into account that a course participant of Wageningen in’to Languages is by definition, not a student of Wageningen University & Research.

Section 2 – Offer, establishing, dissolving, and terminating the agreement

Article 3 – Product range

1.    Our product range is described on the website and/or in the specific course conditions.

2.    The course fee shall at any rate also be mentioned.

3.    Unless explicitly stated otherwise, the cost of books, materials, catering, and other course items are not included in the price.

4.    Where requirements are stipulated in relation to any prior knowledge, qualifications or professional experience that is required or preferred in order to do a specific course, those requirements may be found on the website and/or in the specific course.

Article 4 – Establishing the agreement

1.    The agreement shall be established after the course participant has accepted the offer (see Article 3) under the conditions for dissolution as specified in Article 5. The agreement shall be created when the online registration form for the relevant offer has been completed and submitted.

2.    Pursuant to Article 6, the course participant shall have the option to dissolve the remote agreement at no cost within 14 days of accepting the offer.
The moment of acceptance of the offer is the moment a completed online registration form for the relevant offering is submitted, without prejudice to the resolutive conditions laid out in Article 5. The period of reflection will likewise take effect upon the submission of a completed online registration form for the relevant offering.

3.    If, during registration, the course participant has indicated that the course fees shall be paid by a business or institution, they must include the full name and address information of this institution as well as the name and e-mail address of the contact person. In this case, the invoice will be sent to the institution. However, the course participant is ultimately responsible for payment.

4.    Registration for a course is only possible if the course participant is in possession of a valid visa or residence permit for the duration of the course.

5.    Registration for one of the Dutch courses for non-native speakers at Wageningen in’to Languages is not a valid basis on which a visa can be acquired.

Article 5 – Conditions for dissolution

1.    The course participant does not meet the prior knowledge or prior education requirements for the course or any of the other admission requirements.

2.    The course participant has previously taken a course at Wageningen in’to Languages and behaved in such a way that admission was denied or they were removed.

3.    The course participant does not yet have a permanent place of residence in the Netherlands.

4.    The course participant is not in possession of a valid visa or residence permit for the duration of the course.

5.    The maximum number of course participants has been exceeded.

6.    The minimum number of course participants required has not been met.

7.    The course participant has not paid the course fee at the reception desk of Wageningen in’to Languages. This is not a requirement if the invoice is to be sent to the employer.

Article 6 – Cancellation of an agreement (the Distance Selling Act [Wet koop op afstand])

1.    This article only applies for a natural person who is not acting in a professional context or on behalf of a business.

2.    In accordance with the Distance Selling Act, a course participant may cancel an agreement free of charge and may terminate their registration without citing any reason for doing so within fourteen (14) days after accepting the relevant offer (See Article 1).

3.    If they would like to make use of this option, they must state this in writing by e-mailing into@wur.nl.

4.    Where a course participant registers within fourteen (14) days before a course is scheduled to start, they shall be deemed to have explicitly waived their distance selling right.

Article 7 – Termination of the agreement by the course participant

1.    In the event that the agreement is cancelled more than 14 days after registration via the (online) registration form, 15% of the regular course fee shall be charged.

2.    If a course participant cancels their participation to a course after the starting date of the course, Wageningen in’to Languages charges the course participant based on expenses already incurred by Wageningen in’to Languages as well as the number of lessons that took place.

3.    Cancellations can only be made in writing. The cancellation will be valid from the date on which Wageningen in’to Languages receives your notification.

4.    If a course participant does not pay on time or at all, the resulting expenses incurred by Wageningen in’to Languages due to this shall be charged to the course participant, such as the costs for debt reminders, collections, legal representation, etc. Extra-judicial costs are set at a minimum of 15% of the amount due.

Article 8 – Cancellation of a course and dissolution of the agreement by Wageningen in’to Languages

1.    Wageningen in’to Languages is entitled to cancel a course in the event that the minimum number of course participants has not been reached or if Wageningen in’to Languages anticipates that the minimum number of course participants will not be reached.

2.    Wageningen in’to Languages reserves the right to change the design of the course. In this case, the modified course serves not as a new offer.

3.    In the event that the agreement between Wageningen in’to Languages and the course participant ends pursuant to Article 5 clause 5, the course participant shall be placed on the waiting list for the course in question. Wageningen in’to Languages shall inform the course participant of this in writing.

4.   Wageningen in’to Languages shall contact the course participant on the waiting list if a spot in the course becomes available. If the course participant chooses not to take the spot, they will not be charged a fee by Wageningen in’to Languages.

Section 3 – Course fees, payment, and certification

Article 9 – Course fees and discount rates

1.  Course fees quoted by Wageningen in’to Languages do not include course materials, unless explicitly stated otherwise. Course fees are stated in the most recent information on the relevant course, and shall apply regardless of whether the course participant is aware of this information. The most up-to-date information is available on the Wageningen in’to Languages website.

2.    Wageningen in’to Languages has different course fees:

2.1 Regular fee: all course participants that are not affiliated to Wageningen University & Research;

2.2 Reduced fee for employees: staff who can prove that they are employed by Wageningen University & Research;

2.3 Fee for PhD candidates at Wageningen University & Research;

2.4 Fee for International students temporarily studying at Wageningen University & Research through an exchange programme;

2.5 Student fee: students who can prove that they are studying at Wageningen University & Research on a regular, full-time or part-time basis (here-in-after to be called WUR students) and have a valid Proof of Enrolment for the semester in which the course starts. Students from other universities who are at WUR to complete a single study component are not eligible for the reduced fee.

2.6 Social Dutch 1 and 2 are offered for free to Master and Bachelor students who meet the following conditions:

           a. Students are asked to pay a 90-euro enrolment fee. General conditions concerning enrolment and payment apply;
           b. After completion of the course, the student can claim a full 90-euro refund of the course fees. To qualify for this refund, the student must have attended 80% of classes (12 out of 15). In addition, the student must have taken the final test. Any grade for the test will suffice, as long as they take it;
           c. Should the student qualify for a refund and should they meet the conditions as described in article 2.6b of these conditions, then Wageningen in'to Languages will refund the 90 euro course fee to the student.

Article 10 – Payment obligation and manner of payment

1.     If you pay for an open-registration evening course yourself, you have to pay the invoice at
the Wageningen in’to Languages reception desk by debit card (linked to a Dutch account). The registration for the course is only final and valid after payment.

2.     If the course fee is to be paid by a company, institution or Wageningen UR department, please state this on the online registration form. The full name and address information of this company, institution or department have to be provided. The invoice is sent to this organisation, but the course participant shall remain responsible for the payment being made.

Article 11 – Certification

1.    The following applies regarding certification:

a.    the course participant receives a certificate of participation if the course participant has an 80% attendance rate;

b.    a digital attendance sheet will be used by the teacher and the Service Centre of Wageningen in’to Languages to monitor attendance.

c.    the certificate is presented during the final meeting of the course or can be picked up by the course participant at the reception desk of Wageningen in’to Languages.

Section 4 – Testing and assessment

Article 12 – Deviating and supplementary conditions

1.    The discounted rates described in Article 9 do not apply to tests and assessments provided by Wageningen in’to Languages.

2.    This is without prejudice to the provisions in Article 6 and 7.

3.    Wageningen in’to Languages offers the following tests and assessments:

a. the Radboud Academic Test of English (RATEr);
b. the Oxford Online Placement Test (OOPT).

Article 13 – RATEr

1.    RATEr stands for Radboud Academic Test of English. The purpose of the test is to determine whether current or prospective students, PhD candidates, and other scientific researchers possess the required degree of language proficiency to participate in an English-taught programme in higher education (HBO and WO) or at a research institution.

2.    The course participant will receive an invoice by email the day after the RATEr test. The bill can also be paid by debit card at the reception desk of Wageningen in’to Languages, before or after the test.

3.    The results of the test will only be disclosed once payment has been received in full.

4.    The results will be disclosed to the candidate by e-mail within 15 weekdays (holidays not included) of taking the test.

5.    In the event that fraud or serious suspicion of fraud is determined, the candidate shall be excluded from participation or the test shall be declared invalid.

6.    In the event that a situation as described in clause 5 arises, a (free) resit shall not be available and the amount shall not be refunded.

7.    The RATEr testing regulations apply to candidates who take the RATEr at Wageningen in’to Languages.

Section 5 - Other provisions

Article 14 - Intellectual property

1.    Materials supplied during the course are intended exclusively for use by course participants.

2.    Wageningen in’to Languages course material is copyright of Wageningen in’to Languages.

3.    The course participant is obligated to respect copyrights. A general idea of what these copyrights entail is that no work may be reproduced or published in print, by photocopy, on microfilm, or made available to third parties in any other way without first obtaining express written consent.

Article 15 – Replacement of a teacher or trainer

Wageningen in’to Languages is at all times authorised to replace a teacher/trainer by another teacher/trainer, in case of illness or other unavoidable circumstances.

Article 16 – Admission denied

1.    Wageningen in’to Languages reserves the right to deny course participants access to a course.

2.    Access to the course shall be denied in all of the following cases:

a.    in case of default or misconduct. These include non or late payment of course fees and failure to observe basic rules of conduct, for example by voicing threats or displaying intimidating behaviour;

b.    if the course participant does not comply with Article 17 clause 2 of these general terms and conditions.

Article 17 – Wet gedeeltelijk verbod gezichtsbedekkende kleding (partial ban on clothing that covers the face)

1.    As a part of Wageningen University & Research, Wageningen in’to Languages is an educational institution as specified in the Wet gedeeltelijk verbod gezichtsbedekkende kleding (partial ban on clothing that covers the face).

2.    In accordance with this law, wearing clothing that covers the face entirely, covers it to an extent that only the eyes can be seen, or renders the wearer unrecognisable is prohibited in buildings and associated properties of an educational institution.

3.    Wageningen in’to Languages has the right to deny access to Wageningen in’to Languages locations in the event that the ban from clause 2 has been violated.

4.    This ban does not apply if wearing the clothing that covers the face:

a.    is required to protect the body in connection with the wearer’s health or safety;

b.    is necessary in connection with requirements for conducting a profession or playing a sport; or

c.    is appropriate with regard to participating in a festive or cultural activity.

Article 18 – Privacy legislation

By signing the registration form, the course participant provides consent to Wageningen in’to Languages for the automatic processing of personal data as entered into the registration form.

Wageningen in’to Languages treats personal data as strictly confidential and handles it in accordance with current privacy legislation. Wageningen in’to Languages is part of Wageningen University & Research. As such, the Privacy regulations of Wageningen University & Research apply. For more information about the privacy policy, please visit the WUR website: https://www.wur.nl/en/About-Wageningen/Integrity-and-privacy.htm.

Article 19 – Complaints procedure

All complaints will be treated confidentially by Wageningen in’to Languages. Please visit the Wageningen in’to Languages website for the complaints procedure.

Article 20 – Applicable law and competent court

1.    All agreements between Wageningen in’to Languages and the course participant for which these general terms and conditions apply are subject to Dutch law.

2.    All disputes arising from or connected with the agreement shall be submitted to the competent court in the Province of Gelderland.