Education Experience

Wageningen University & Research wants to improve the information and services for and the communication with students and teachers. We are trying to centralize 'our customer' the students and teacher by listening to their needs. The input will be analysed and the outcomes of this will be an advice for the university on how to improve the education as a whole.

Due to the Covid-19 virus our Education Experience sessions will not continue in the usual way. The sessions will be online so you can participate in them whenever you like. Subscribe via the link below to participate.

Register for a session

The Education Experience team, part of the department Education & Student Affairs, maps the wishes and needs of students and teachers. To do that we make use of various methods:

  • Customer Journey Mapping
  • Design Thinking
  • Make your Mark
  • Awareness Mapping

During the sessions students and employees will map a specific journey with use of a persona. These persona all represent a part of our target group. From the perspective and needs of each persona a journey will be developed.

We are currently working on the journeys:

  • Sharing and Reusing (Teachers)
  • Searching & Finding a Job
  • VEP MOOCs (Teachers)
  • Legal Residence
  • Orientation and Choosing for studying at WUR
  • Student Challenges
  • Study Advice (Study Advisors)
  • Follow a Course Online
  • Examination (Teachers)
  • Apply & Register for studying at WUR

In the past year and months we finished the results concerning the subjects listed below. Curious about the results? Check them here, click on the button below or subscribe to our newsletter (on the right side of this page)!

Check out the general results
  • Follow a course
  • Compose a study programme
  • Writing your thesis
  • Doing your internship
  • Macbook
  • Bring your own device (BYOD)
  • Student Portal (new MyPortal)
  • Receiving help when facing problems
  • Social life: Campus activity
  • Social life: A day at WUR campus
  • Online library
  • New student information system (SSC online)
  • Brightspace (Students)
  • Brightspace (Teachers)
  • Training & Workshops (Virtual Training Centre)
  • Searching & Finding a Job
  • Going Abroad
  • Printing, Scanning & Copying
  • Study Advice
  • Weblectures
  • Teaching a course (Teachers)

The sessions are developed using the customer journey method. This method is used quite often in the professional environment. We made some adjustments to the method, to serve our students, who are complexer than normal clients. Besides the customer journey method, we used the methods of Stanford for our Design Thinking sessions.