Wageningen University & Research wants to improve the information and services for and the communication with students and teachers. Education Experience tries to centralize 'our customer', the students, teachers alumni and staff, by listening to their needs. The input will be analysed and the outcomes of this will be an advice for the university on how to improve the education as a whole.
Due to the Covid-19 virus our Education Experience sessions will be held online. You can sign up by clicking on the orange button below.
The Education Experience team, part of the department Education & Student Affairs, maps the wishes and needs of students and teachers. To do that we make use of various methods:
- Customer Journey Mapping
- Design Thinking (Stanford method)
- Make your Mark
- Awareness Mapping
During the sessions students and employees will map a specific journey with use of a persona. These persona all represent a part of our target group. From the perspective and needs of each persona a journey will be developed.
We are currently working on the following topics:
Are you a Non-European student at WUR and you started your study programme in September 2020 or February 2021? We would like your input on the enrolment process and settling at WUR. We would like to know how you experienced enrolling at WUR, gaining admission, gaining your Entry Visa and Residence Permit, arriving in the Netherlands and settling in Wageningen. Due to Covid-19 you might had to self-quarantine and got assigned a buddy to help you settle. We would like to know how you experienced this process and what your needs were in order to improve the process for new students.
Did you participate in a student experience session before? Then we are looking for you! This summer we will be working on renewing our sessions and methods and to do so we need your input. How did you experience our previous student experience sessions? What could be improved and what should definitely be added or deleted from our sessions? Even though you might feel hesitant, we would really like you to be as open as possible and to give us your feedback. With the gift of your feedback we can develop new sessions for you and other students which makes it more interesting, valuable and fun to participate. We will ask you to fill in a few questions anonymously beforehand (10 min), during the session you can dive into the ‘student experience session journey’. If you are interested in helping us develop the new sessions you are very welcome to help us out during the summer.
This session is organised within with the alliance of UU, TU/e and WUR. The goal of their research is to seek a more complete understanding of the value of practical education and the possibilities and boundaries for online alternatives. With practical education we mean forms of learning in which you learn a skill or obtain knowledge by real-life activities. These include lab practicals, field work, excursions, internships etc. However, computer practicals or tutorials which could also be attended from home we do not consider part of this. Over the course of last year, practical education had to be adjusted due to the pandemic, and courses offered alternatives for the usual forms of practical education. Did you follow a course in the past year which contained such alternatives for the usual (pre-corona) forms of practical education? We are curious to hear about your experience! Did the alternative meet your learning goals? Do you have ideas about using alternatives in the future? These are the type of questions we’d like to answer.
Currently, a new student portal is being developed. To make sure this portal meets your needs as a student, we would like to understand how you experienced studying with Osiris, Brightspace and TimeEdit in the past 4-5 months. How do you find your way and what do you need to do so effectively? We will find out by mapping different student journeys. Interested? Please sign up for one of the sessions!
As a student at WUR, you are part of the WUR community. A community has all sorts of functions: on a personal level, e.g. a sense of belonging, contribution to wellbeing; and professionally: e.g. building a network, staying up-to-date and bringing together different perspectives. To what extent do you feel connected and included in the WUR community? What expectations do you have and which aspects are important? WUR as an organisation also has a role and interest to create a well-functioning and inclusive community. What can we do together to accomplish this? These are the sort of questions we will try to tackle during this session, by means of an ‘awareness mapping’ exercise in duo’s.