If you are a current, former of prospective student or “extraneus”, and you do not agree with a decision or the behaviour of a staff member or a department of Wageningen University, you have the possibility to submit an appeal, an objection or a complaint. If you are considering submitting an appeal, an objection or a complaint, please first read the information below.
Appeal or objection
You can submit an appeal or an objection when you disagree with a decision taken by a staff member or department of Wageningen University. This must concern a decision about you personally. You cannot submit an appeal or objection against a general regulation.
In general, it is better if you first try to reach a solution with the person involved. A study counsellor can help you with this. Please note that you must submit your appeal or objection within 6 weeks after the decision has been made known to you. For more information about this, see point 4.
Examples of decisions against which you can submit an appeal or objection:
Appeal: decisions of the Examining Boards and examiners • decisions taken on the ground of binding study advice • decisions about having successfully passed the final examination • decisions about being admitted to the Bachelor’s or Master’s programme • decisions about prerequisites (required previous courses or profiles) • decisions on the basis of an admission assessment • decisions about specialization(s) after the propaedeutic phase of the bachelor’s programme • refusing to make one of these decisions or making the decision too late.
Objection: decisions about registering for enrolment, terminating enrolment, tuition fees, etc. • decisions about financial regulations for students, such as the Student Financial Support (FOS) Regulation • measures, such as refusing access to the buildings or grounds or terminating enrolment • refusing to make one of these decisions or making the decision too late.
An appeal or objection must be submitted within 6 weeks after the decision has been made known to you.
If the 6-week period is at risk because, for example, you yourself are still trying to reach an informal solution, it can be advisable to submit a “pro forma” appeal or objection in which you explain this.
You can submit a complaint if you disagree with the behaviour of a staff member of or a department of the university towards you and for which it is not possible to submit an appeal or objection.
Before submitting a complaint to the electronic counter for appeals, objections and complaints, you should first try to reach a solution with the person or persons involved. A study counsellor can help you with this.
- Complaints about or problems with buildings and grounds (lighting, window shades, cleaning and so forth) should be submitted to email@example.com
- Complaints about or problems with IT facilities should be submitted to firstname.lastname@example.org
- Do you experiece transgressive behaviour/improper manners such as bullying, discrimination and/or (sexual) intimidation? Contact confidential counsellor for students (also if your complaint is about another student).