HR Contact Centre Officer

Make a difference as the first point of contact for HR questions

Are you strong in listening, asking questions and finding solutions? Do you get energy from contact with people and do you have a connection with HR? Then this position at Wageningen University & Research (WUR) is for you.

As an HR Contact Centre Officer, you are the point of contact for employees and managers with a wide range of HR questions. You help them quickly, ensure correct handling and monitor processes when multiple departments are involved. In addition, you will work in a dedicated team on an inspiring campus and you will have plenty of opportunities to work hybrid.

Your role

Not a day is the same. You switch between different questions and quickly know how to get the right information on the table. Thanks to your service-oriented attitude, employees feel heard and helped.

What will you do?

• you answer HR-related questions from employees and managers by telephone, e-mail and the ticket system;
• you ensure correct and complete handling of questions in primary care;
• you monitor the progress of more complex issues that are taken up by HR specialists or other HR departments (tier 2/3);
• you keep the HR knowledge base in the WUR Support Portal up-to-date and user-friendly;
• you identify recurring questions and think along about improvements to processes and services.

Your team

You will be working in the HR Contact Centre, a small team consisting of two colleagues and a team leader. Together, you are responsible for a professional and accessible HR service for the entire organization.

You will be given a lot of room to share knowledge, develop yourself further and actively think about improvements within the team.

You are customer-oriented, have strong communication skills and know how to ask the right questions to quickly get to the heart of the matter. You work accurately, keep an overview and remain calm and solution-oriented even under pressure.

In addition, you have:

• HBO working and thinking level;
• at least 2 years of relevant experience with HR processes and services;
• good command of the Dutch language;
• good command of English (at least level B2) or the willingness to develop it further.

In our international working environment, communication is increasingly in English. For this position, it concerns language level B2. If you do not yet have this level, we will of course help you and you can contact our language center Wageningen in'to Language.

When it comes to terms of employment,  Wageningen University & Research is the right place for you. Highlights from our collective labor agreement are: 

• working hours that can be determined in consultation, so that an optimal work-life balance is possible;
• sabbatical leave, study leave and partly paid parental leave;
• There is a lot of attention for vitality and you can use the sports facilities available on campus at an attractive rate;
• a structural end-of-year bonus of 8.3%;
• excellent pension scheme through ABP.

Of course, these excellent fringe benefits also include an appropriate salary. Depending on your experience, we offer a salary of a minimum of € 2,979.- to a maximum of € 3,893.- for a full working week of 36 hours according to the Collective Labor Agreement Wageningen Research (scale 7). An appointment of 32 hours is negotiable for this role. When it comes to your contract, we initially offer a one-year contract with the intention of converting it to an indefinite contract.

We encourage development and mobility within our organization. In our recruitment and selection policy, you can read which conditions apply specifically to you as a (former) employee. If you have any questions about this, we are happy to help you.

You will work on the greenest and most innovative campus in the Netherlands, in an international and open working atmosphere. 

Would you like to know more about this position? Please contact Chantal Verbeek, Team Leader HR Contact Centre, via phone +31 6 – 187 559 28 or via email: chantal.verbeek@wur.nl.

Questions about the procedure? Please contact Edvard Jongschaap, Sr. Corporate recruiter, via +31 317 – 489 178 or by email: edvard.jongschaap@wur.nl.

Apply? 
Click on the application button for the vacancy on our website. Only applications via our website will be processed.

You can respond up to and including Monday August 10, 2026. Preferably, internal candidates apply before July 12, 2026.

Applications are reviewed regularly. It is therefore possible that the vacancy has been filled earlier than the stated closing date.

Welcome, safe and appreciated
Wageningen University & Research (WUR) highly values diversity and inclusion because we believe that different insights lead to innovative solutions. We create a work environment where everyone feels welcome, safe, and appreciated, regardless of background, identity, or experience. Together, we are building a culture where everyone's unique contribution adds to the success of our organization.

​The mission of Wageningen University & Research is “To explore the potential of nature to improve the quality of life”. Under the banner Wageningen University & Research, Wageningen University and the specialised research institutes of the Wageningen Research Foundation have joined forces in contributing to finding solutions to important questions in the domain of healthy food and living environment. With its roughly 30 branches, 7,600 employees (6,700 fte) and 13,100 students and over 150,000 participants to WUR’s Life Long Learning, Wageningen University & Research is one of the leading organisations in its domain. The unique Wageningen approach lies in its integrated approach to issues and the collaboration between different disciplines.

Read the 5 reasons why your future colleagues enjoy working at WUR and watch the video below to get an idea of our green campus!

We will recruit for the vacancy ourselves, so no employment agencies please. However, sharing in your network is appreciated.

​