Functional/technical Manager Servicedesk IT

As a combined Functional and Technical Application Manager in the Servicedesk IT team, you work closely together with users, suppliers and IT-colleagues. You’re responsible for management, continuity and ongoing development of applications such as Jira, Confluence and eLabJournal. 

You translate functional user demands into solutions that fit the technical/operational scope of application stability, safety and availability. As such, you combine the functional and technical management of the applications you’re responsible for. 

What we expect: 

• you apply regular upgrades, patches and changes;
• you test new functionality and provide active support for this to key-users and users alike;
• you manage existing application integrations and provide support for new integrations;
• you provide technical support to users so that they can make the most of the application;
• you use scripting to automate repeating tasks;
• you’re no stranger to working according to Agile/scrum methodology to provide a flexible, continuously improving service. 

First, your focus will be on managing Jira, Confluence and eLabJournal. At a later stage, you can further develop your skills to become a specialist for different applications and technical platforms.

You will work here 

Our IT department was named the best ICT employer in the non-ICT sector in 2024 and, with 200 employees, provides a modern ICT environment for education and research. This means plenty of development and career opportunities for specialists at various levels.

You combine strong communication with analytical precision and are energized by improving applications and services. You easily bridge the gap between users and technology, making complex technical issues understandable for diverse audiences. 

You are a proactive, customer-oriented, and independent self-starter. You prioritize the quality, security, and continuity of your services, and actively contribute towards improving their standardization, automation, and innovation. You identify technical issues at an early stage and propose well-considered solutions. You enjoy collaborating within a multidisciplinary Agile team and are constantly seeking opportunities for improvement..

You bring to the plate:

• a higher professional education (HBO) level of working and thinking; a completed HBO degree in ICT is preferred;
• experience with functional and technical application management;
• experience with Jira/Confluence or the ambition to specialize in these software tools;
• knowledge of Linux (RHEL-9) or a clear ambition to learn it;
• experience with scripting (JavaScript, PowerShell, SQL, XML, HTML, Velocity) and tooling (Excel) to automate management processes;
• a good sense of humor to keep things in perspective. 

What if your knowledge falls short on a couple of our shortlist demands but you do possess the right competences and a profound desire to expand your knowledge? We offer ample opportunity to supplement your knowledge to become a specialist within our team.

In our international working environment there is an increasing amount of communication in English. For this position it is about language level B2.

Wageningen University & Research offers excellent terms of employment. A few highlights from our Collective Labour Agreement include:

• working hours that can be discussed and arranged so that they allow for the best possible work-life balance;
• sabbatical leave, study leave, and partially paid parental leave;
• there is a strong focus on vitality and you can make use of the sports facilities available on campus for a small fee;
• a fixed year-end bonus of 8,3%;
• excellent pension scheme.

In addition to these first-rate employee benefits, you will of course receive a good salary. We offer, depending on your experience, a competitive gross salary of between € 3,640.- and € 5,132.- for a full-time working week of 36 hours, in accordance with the CLA Wageningen Research (scale 9). Additionally, for this role a contract for 32 hours can be discussed. As for your contract, we initially offer a one-year contract with the intention of converting it to a contract for an indefinite period.

We encourage development and mobility within our organization. In our recruitment and selection policy you can read which conditions apply specifically to you as a (former) employee. If you have any questions about this, we are happy to help you.

You will work on the greenest and most innovative campus in the Netherlands, in an international and open working atmosphere. 

WUR welcomes applications from international candidates. However, for applicants for this specific position from outside the EU/EFTA zone, immigration restrictions may apply based on Dutch and EU immigration laws. Such candidates may be eligible for an “orientationyear” in the Netherlands or a visa as a “knowledge migrant”

Wageningen University & Research is the university and research centre for life sciences. The themes we deal with are relevant to everyone around the world and Wageningen, therefore, has a large international community and a lot to offer to international employees. 

Because we expect you to work and live in the Netherlands our team of advisors on Dutch immigration procedures will help you with the visa application procedures for yourself and, if applicable, for your family. If you come with a partner, we offer a Dual Career group program organized by our Welcome Center. This program helps your partner to get familiar with the Dutch culture, labour market and assists your partner to find a job.

Feeling welcome also has everything to do with being well informed. Wageningen University & Research's International Community page contains practical information about what we can do to support international employees coming to Wageningen. Furthermore, our Welcome Center can assist you with any additional advice and information about for example housing, opening a bank account or schooling. Finally, certain categories of international staff may be eligible for a tax exemption on a part of their salary during the first five years in the Netherlands.

For more information about the position, please contact Jeroen Jansen, Team Leader IT Service Desk, via phonenumber: +31 317-(4)86969 or via email: Jeroen.Jansen@wur.nl. 

Questions about the procedure? Please contact Edvard Jongschaap, Senior Corporate Recruiter, via phonenumber: +31 317 – 489 178 or via email: edvard.jongschaap@wur.nl. 

Ready to apply?
Click on the application button next to the vacancy on our website. Only applications submitted through our website will be considered.

You can apply up to and including Monday November 23, 2026. Internal candidates are preferred to apply before October 30, 2026.

Applications are reviewed regularly. Therefore, the position may be filled before the stated closing date.

Welcome, safe, and valued
Wageningen University & Research (WUR) highly values diversity and inclusion because we believe that different insights lead to innovative solutions. We create a work environment where everyone feels welcome, safe, and appreciated, regardless of background, identity, or experience. Together, we are building a culture where everyone's unique contribution adds to the success of our organization.

​The mission of Wageningen University & Research is “To explore the potential of nature to improve the quality of life”. Under the banner Wageningen University & Research, Wageningen University and the specialised research institutes of the Wageningen Research Foundation have joined forces in contributing to finding solutions to important questions in the domain of healthy food and living environment. With its roughly 30 branches, 7,600 employees (6,700 fte) and 13,100 students and over 150,000 participants to WUR’s Life Long Learning, Wageningen University & Research is one of the leading organisations in its domain. The unique Wageningen approach lies in its integrated approach to issues and the collaboration between different disciplines.

Read the 5 reasons why your future colleagues enjoy working at WUR and watch the video below to get an idea of our green campus!

We will recruit for the vacancy ourselves, so no employment agencies please. However, sharing in your network is appreciated.

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