Wageningen Academy stands for excellent quality and is service oriented. In the unfortunate case of a complaint you can take the following steps.
1. The programme manager responsible for the course is your first contact. Together will we try to solve your complaint.
2. When you and the programme manager do not resolve the issue, you can start a complaints procedure.
To do this you can contact Geurt Heimensen, manager of Wageningen Academy. He can be contacted by telephone or e-mail. In case Geurt Heimensen is one of the stakeholders in your complaint, we want to ask you to contact the secretary of Wageningen Academy.
After you started the complaints procedure, you will receive an answer within 5 (working)days. With this complaints procedure we would like to emphasise that we set value on your opinion and a good relation with all our customers.