Education Experience session

Education Experience

Wageningen University & Research wants to improve the information and services for and the communication with students and teachers. Education Experience tries to centralize 'our customer', the students, teachers alumni and staff, by listening to their needs. The input will be analysed and the outcomes of this will be an advice for the university on how to improve the education as a whole.

Due to the Covid-19 virus our Education Experience sessions will be held online. You can sign up by clicking on the orange button below.

Register for a session

The Education Experience team, part of the department Education & Student Affairs, maps the wishes and needs of students and teachers. To do that we make use of various methods:

  • Customer Journey Mapping
  • Design Thinking (Stanford method)
  • Make your Mark
  • Awareness Mapping

During the sessions students and employees will map a specific journey with use of a persona. These persona all represent a part of our target group. From the perspective and needs of each persona a journey will be developed.

We are currently working on the following topics:

Inclusion at SSC

WUR strives to be customer-oriented, reliable and inclusive. We want every student to feel welcome and heard, irrespective of their cultural background, gender, sexual orientation, health or economic situation. We are therefore interested to understand how you experience the contact with the Student Service Centre (SSC). How are you approached and how do you experience this? How can WUR make it more accessible to you? Think of the contact you had with SSC staff at the student information desk, by telephone, by email, or contact with the office of student deans.